Fraud Assistance / Lost or Stolen Card
To report a lost or stolen card: please contact your local Independent Bank immediately. For assistance after hours or on weekends, please contact us (through our vendor support at FiServ) immediately at 800.472.3272.
Independent Bank is committed to providing you with resources and information to prevent or mitigate fraud. Please read this important information and feel free to contact your local Independent Bank relationship manager if you have any further questions.
Tax Return Identity Theft: An identity thief uses a legitimate taxpayer's identity to fraudulently file a tax return and claim a refund. Read more.
Identity Theft: If you have been a victim of identity theft, you should take action immediately. Read more.
ATM User Precaution: For your own safety please exercise discretion when using an ATM or night deposit facility. Read more.
Avoid Phishing Scams: Phishing is an email scam involving fraudsters who pretend to be a legitimate business. Hiding behind the anonymity of the internet, they send "official looking" emails or set up bogus websites to trick you into divulging your account numbers, passwords, social security numbers, and other sensitive data. Read more.
Fraudulent E-mail Claiming to be from the Federal Reserve: Independent Bank has been notified that individuals and/or companies are receiving fraudulent emails that have the appearance of being sent from the Federal Reserve. Specifically, the email claims to be from the Federal Reserve Wire Network and appears to be sent from "firstname.lastname@example.org." Click here to view sample email.
We May Be Calling You: To protect your account, we monitor your ATM and debit card transactions for potentially fraudulent activity. If we suspect fraudulent ATM or debit card use, we will call you in order to validate the legitimacy of your transactions. Read more.
SmiShing - The New Form of Phishing: SMiShing is a type of social engineering that uses cell phone text messages to persuade victims to provide personal information such as card number, CVV2, and PINs. The text messages may contain either a website address or more commonly, a phone number that connects to an automated voice response system, which then asks for personal information. Read More.
Conducting Your Transactions Online: New technology comes out every day. Unfortunately, fraudsters are quick to take advantage of that technology and YOU! Use emerging technologies...but protect yourself from theft, fraud, and scams. Click here for more information.
Corporate Account Takeover & Information Security Awareness: Corporate Account Takeover is a fast growing electronic crime where thieves typically use some form of Malware (malicious software) to obtain login credentials to the Corporate Online Banking accounts and fraudulently transfer funds from the Accounts. Read More.
Thank you for your shared interest in preventing fraud. If you would like to download the full Fraud Assistance package, please click here.