Fraud Assistance

Holiday Shopping Tips: 12 Days of Safety

An estimated 164 million people are planning to shop during Thanksgiving weekend, according to an annual survey released recently by the National Retail Federation and Prosper Insights & Analytics. For the first time in survey history, the numbers include Cyber Monday. Keep your physical- and cyber-safety top-of-mind this holiday-shopping season with our 12 Days of Safety.

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EQUIFAX DATA BREACH

On September 7, 2017 Equifax, one of the “big three” credit reporting companies, announced a cybersecurity incident and unauthorized access to the personal details of approximately 143 million U.S. consumers. Because the incident involves such a large number of people, many Independent Bank customers are likely victims.

Independent Bank does not directly report to Equifax, but we understand many of our customers may be affected via other creditor relationships. We strongly recommend you visit the Equifax website www.equifaxsecurity2017.com to determine if you have been impacted.

If you find that your information was part of the breach, please take the following ID Theft Guidelines into consideration: https://www.identitytheft.gov .


Independent Bank is committed to providing you with resources and information to prevent or mitigate fraud. Please read this important information and feel free to contact your local Independent Bank relationship manager if you have any further questions.

Trusteer Rapport Fraud Prevention Software

Protect yourself from harmful malware attacks with Trusteer Rapport. The download is quick and the software is secure, compatible and reliable. Trusteer Rapport works with your current antivirus security and will not slow down your computer. Read more.

Download Trusteer.

Tax Return Identity Theft

An identity thief uses a legitimate taxpayer's identity to fraudulently file a tax return and claim a refund. See how.

Identity Theft

If you have been a victim of identity theft, you should take action immediately. Find out how.

ATM User Precaution

For your own safety please exercise discretion when using an ATM or night deposit facility. Learn more.

Avoid Phishing Scams

Phishing is an email scam involving fraudsters who pretend to be a legitimate business. Hiding behind the anonymity of the internet, they send "official looking" emails or set up bogus websites to trick you into divulging your account numbers, passwords, social security numbers, and other sensitive data. Learn more.

Fraudulent E-mail Claiming to be from the Federal Reserve

Independent Bank has been notified that individuals and/or companies are receiving fraudulent emails that have the appearance of being sent from the Federal Reserve. Specifically, the email claims to be from the Federal Reserve Wire Network and appears to be sent from "fedwire@federalreserve.gov." View sample email.

We May Be Calling You

To protect your account, we monitor your ATM and debit card transactions for potentially fraudulent activity. If we suspect fraudulent ATM or debit card use, we will call you in order to validate the legitimacy of your transactions. Read more.

SMiShing — The New Form of Phishing

SMiShing is a type of social engineering that uses cell phone text messages to persuade victims to provide personal information such as card number, CVV2, and PINs. The text messages may contain either a website address or more commonly, a phone number that connects to an automated voice response system, which then asks for personal information. Learn more.

Conducting Your Transactions Online

New technology comes out every day. Unfortunately, fraudsters are quick to take advantage of that technology and YOU! Use emerging technologies...but protect yourself from theft, fraud, and scams. Find more information.

Corporate Account Takeover & Information Security Awareness

Corporate Account Takeover is a fast growing electronic crime where thieves typically use some form of Malware (malicious software) to obtain login credentials to the Corporate Online Banking accounts and fraudulently transfer funds from the Accounts. Read more.