How To Reach Us

Division Number
Customer Care 800.460.6634
M–F: 8am - 7pm CT
Sat: 9am - 1pm CT
Lost or Stolen Card DEBIT CARD 800.472.3272
CREDIT CARD 866.821.8411
Telephone Banking 800.397.6120
Online Banking 800.460.6634
Treasury Client Support 833.635.9291
Mortgage 800.460.6634 Option 4
Loan Servicing & Payoffs 844.767.3774
Mortgage Warehouse Lending 972.350.8318


Independent Financial is committed to providing benefits under Servicemembers Civil Relief Act. To apply for SCRA benefits:

  • Call us at 844.767.3774 and ask to speak to a representative in Loan Servicing,
  • Email us at:[email protected]
  • Stop any one of our 93 locations,
  • Send a written request to: Independent Financial, Attn: Loan Servicing, P.O. Box 3035, McKinney, TX 75070.


P.O. Box 3035
McKinney, Texas 75070



Wendi Costlow
Chief Marketing Officer
[email protected]


2024 Holidays 

New Year's Day (observed) Monday, January 1
Martin Luther King Jr. Day Monday, January 15
Presidents Day Monday, February 19
Memorial Day Monday, May 27
Juneteenth Wednesday, June 19
Independence Day Thursday, July 4
Labor Day Monday, September 2
Columbus Day Monday, October 14
Veterans Day Monday, November 11
Thanksgiving Day Thursday, November 28
Christmas Day Wednesday, December 25

All offices and financial centers are closed on federal holidays.

Remember, online banking and our mobile apps are available 24/7 to assist with many banking needs.