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New User Quick Start
- HelloSign Treasury Start Guide – PDF
- User Guide: First Time Login With a Token - PDF
- User Guide: First Time Login Without a Token - PDF
- User Guide: VIP Token Download Instructions – PDF
Accounts
INTUIT QUICKBOOKS/QUICKEN INSTRUCTIONS
- Quicken: Direct Connect – PDF
- Quicken: Express Web Connect – PDF
- QuickBooks: Direct Connect – PDF
- QuickBooks: Express Web Connect – PDF
- How to Export QuickBooks File – PDF
eStatements & Reports
- Company Reports Listing and Description – PDF
- Creating a Report - Video
- eStatements (Bank and Account Analysis) – Video
- How to Extract Encrypted Zip file reports - PDF
Pay & Transfer
ACH
User Guides
- Adding Recipients to an Existing Template - Video
- ACH Batch Upload Guidelines - PDF
- Creating a Recipient Video
- Creating an ACH Template - Video
- User Guide: Approving an ACH Draft - PDF
- User Guide: Submitting an ACH – 5 Column CSV (excel File) - PDF or Video
- User Guide: Submitting an ACH – Manual Entry - PDF or Video
- User Guide: Submitting an ACH – NACHA File - PDF or Video
- User Guide: Submitting an ACH – Passthru NACHA File – PDF
- User Guide: Uploading a File via Direct File Transfer - PDF
Forms
- ACH NACHA File Specs – PDF
WIRE
- Adding Recipients to an Existing Template - Video
- Domestic Wire Field Specifications - PDF
- International Wire Field Specifications - PDF
- Originating a Wire – Video
- User Guide: Originating a Domestic Wire with Single Wire Access - PDF
- User Guide: Originating an International Wire – PDF
- User Guide: Originating Wires with Multi Wire Access - PDF
FUNDS TRANSFERS
- Initiating a Funds Transfer - Video
BUSINESS BILL PAY
- Sending Payments Using Bill Pay – PDF
- Transaction Express Login
Treasury Services
POSITIVE PAY/ACH DETAILS
- ACH Authorization Rules Management - PDF
- Decisioning Positive Pay Items - Video
- Payee Match for Positive Pay - Implementation Guidelines - PDF
- Payee Match for Positive Pay – Issue File Requirements - PDF
- Positive Pay Client Guide – PDF
- Submitting Positive Pay Items - Video
REMOTE DEPOSIT
- Admin Guide: Managing Remote Deposit Capture - PDF
- RDC Compatible Scanners - PDF
- RDC Hardware Troubleshooting Guide – PDF
- User Guide: mRDC Making a Deposit - PDF
- User Guide: Ordering a Scanner - PDF
- User Guide: RDC Making a Deposit - PDF
- User Guide: Remote Deposit Capture Scanner Installation (Mac) - PDF
- User Guide: Remote Deposit Capture Scanner Installation (PC) – PDF
DIRECT FILE TRANSFER
- Uploading a File via Direct File Transfer - PDF
Lockbox
- User Guide: Lockbox Quick Tips - PDF
Forms
Stop Payment, Check Reorder & Address Change – Video
Administration
- Admin Guide: Creating a New User – PDF or Video
- Admin Guide: Creating a New User Role – PDF
- Admin Guide: Creating a New Lockbox User - PDF
- Admin Guide: Customizing Your Company Policy – PDF
- Admin Guide: Enabling SSO – PDF
- Admin Guide: Managing Remote Deposit Capture - PDF
- Company Settings Definitions – PDF or Video
- Managing Company Settings – Video
Settings & Security
Merchant Services
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