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Independent Bank is committed to providing you with resources and information to prevent or mitigate fraud. Please read this important information and feel free to contact your local Independent Bank relationship manager if you have any further questions.

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Federal Tax Refund Fraud Scheme

The Internal Revenue Service is alerting financial institutions to the proper handling of erroneous federal tax refunds resulting from an emerging fraud scheme that could affect thousands of people across the country. 

Financial institutions using external leads process should include the reason the refund is being returned, i.e. refund is not the taxpayer’s.

The IRS identified a scam in which cybercriminals have stolen client data from tax professionals and filed fraudulent refunds using real taxpayer information, including bank account and routing information for Direct Deposit.

The fraudster then contacts the taxpayer posing as an employee of a debt collection agency working on behalf of the IRS. They ask the taxpayer to take certain steps to return the refund, but actually the refund goes to the criminals.

IRS guidance to taxpayers who are victims asks them to contact the Automated Clearing House (ACH) department of the bank/financial institution where the Direct Deposit was received and have them return the refund to the IRS. The IRS also asks the taxpayers to call the agency toll-free at (800) 829-1040 (individual) or (800) 829-4933 (business) to explain why the Direct Deposit is being returned.

Beneficial Ownership

To help the government fight financial crime, federal regulation requires certain financial institutions obtain, verify, and record information about the beneficial owners of legal entity customers. Requiring the disclosure of key individuals who own or control a legal entity (i.e., the beneficial owners) helps law enforcement investigate and prosecute these crimes. Learn more about Beneficial Ownership.

Tax Return Identity Theft

An identity thief uses a legitimate taxpayer's identity to fraudulently file a tax return and claim a refund. Read our Taxpayer Guide to Identity Theft to learn more.

Identity Theft

If you have been a victim of identity theft, you should take action immediately. Visit IdentityTheft.gov to learn how to submit a report. 

ATM User Precaution

For your own safety please exercise discretion when using an ATM or night deposit facility. Learn more about ATM/night deposit precautions.

Avoid Phishing Scams

Phishing is an email scam involving fraudsters who pretend to be a legitimate business. Hiding behind the anonymity of the internet, they send "official looking" emails or set up bogus websites to trick you into divulging your account numbers, passwords, social security numbers, and other sensitive data. Learn more phishing scams

Fraudulent Email Claiming to Be from the Federal Reserve

Independent Bank has been notified that individuals and/or companies are receiving fraudulent emails that have the appearance of being sent from the Federal Reserve. Specifically, the email claims to be from the Federal Reserve Wire Network and appears to be sent from "[email protected]" View sample email.

We May Be Calling You

To protect your account, we monitor your ATM and debit card transactions for potentially fraudulent activity. If we suspect fraudulent ATM or debit card use, we will call you in order to validate the legitimacy of your transactions. Learn more about why we might call you.

SMiShing — the New Form of Phishing

SMiShing is a type of social engineering that uses cell phone text messages to persuade victims to provide personal information such as card number, CVV2, and PINs. The text messages may contain either a website address or more commonly, a phone number that connects to an automated voice response system, which then asks for personal information. Learn more about SMiShing.

Conducting Your Transactions Online

New technology comes out every day. Unfortunately, fraudsters are quick to take advantage of that technology and YOU! Use emerging technologies...but protect yourself from theft, fraud, and scams. Learn more about conducting transactions online.

Corporate Account Takeover & Information Security Awareness

Corporate Account Takeover is a fast-growing electronic crime where thieves typically use some form of Malware (malicious software) to obtain login credentials to the Corporate Online Banking accounts and fraudulently transfer funds from the Accounts. Read more about CATO and information security awareness.

Resources for Seniors 

Today, consumers rely heavily on technology to manage their finances and take advantage of services available through online merchants. As we continue to accept and embrace new technology, our banking and shopping habits change. Naturally and unfortunately, so do the methods used by others to carry out their illegal activities.

Therefore, it is critical that we maintain awareness and the skills necessary to properly identify, understand and protect ourselves from fraud. We also believe it is important that our customers make informed, sensible decisions regarding their independence and lifestyle. 

As a courtesy, we are providing web links to various resources. While some sites may focus on our seniors, there is sound advice for people of all ages.

Consumer Financial Protection Bureau

Resources to help protect older adults from fraud and financial exploitation. 

ElderCare Services

Support for older adults and their families.

Colorado Department of Human Services

Services for older Coloradans to help ensure their well-being, dignity and choice. 

Colorado Adult Protective Services

Services for the safety and protection of at-risk adults who live in our community.

Texas Health and Human Services           

Services for older Texans to help ensure their well-being, dignity and choice.

Texas Department of Family and Protective Services (APS)

Services for the safety and protection of at-risk adults who live in our community. 

U.S. Securities and Exchange Commission

Whether you are nearing — or already enjoy — retirement, it pays to stay on top of your finances.

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